ALL THE DATA IN THE WORLD HAS NO VALUE UNLESS IT'S ACCESSIBLE AND, ULTIMATELY, ACTIONABLE.
The e-Focus platform supports 9 different services that provide customer experience insight through different research approaches. Bespoke and responsive to your needs.
The industry leading Customer Insight platform
e-Focus is automated, bespoke and responsive to your needs.
Optimise your capacity and performance
Keep track of your customer feedback, staff satisfaction and staff performances through a range of services.
Respond, assign and monitor customer comments
Spread the workload between staff and allocate the most suitable solutions.
The option of 9 different services
- The e-Focus platform supports 9 different services that provide customer experience insight through different research approaches.
Bespoke, electronic and real-time response
- All data can be seen in real-time and displayed in visually appealing graphs online – within date parameters you can set.
Easily add us to your website
- Our surveys have their own URL, which means you can easily direct customers and staff from your website with a simple button.
An intuitive, bespoke platform
- See responses in real time from customers and staff.
- Give customers an environmentally friendly way of commenting on your services in their own time.
- Create reports and graphs using submitted data from timeframes you choose.
- Multiple features can be used across multiple sites, giving you a tailor-made picture of the impact your services have on the wider community.
- Use results to direct your resources to achieving optimum revenue.
- The platform can also be used on tablets, giving your customers optimum response opportunity through standalone kiosks in your centres.